Paje Hotel

Terms & Conditions

This is contractual agreement are between;
(1) The Paje Hotel LTD hereinafter named the Company And
(2) the person completing the booking form and all other persons in his party who have invested power of their authority to sign on their behalf, hereinafter named the Client

Bookings and Insurance • Placing of an order with us is taken as acceptance of our terms and conditions. • A booking is not valid between the Company and the Client until appropriate reservations/ booking forms found on this websites www.pajehotel.com and deposits and/or full balance payments have been received by the Company and the Company has sent confirmation of the booking to the Client. • The client is required to provide for themselves all necessary insurances whiles staying or present on any of the Company’s properties/plots against all and any, personal injury, loss, damage, theft, cancellation, delay etc. The Company is not liable for any knock on effects arising from the failure of any one element of a sale, such as the non-departure of a boat or plane. Any cancellations arising thereof will be completely the responsibility of the customer. It remains the customer’s sole responsibility to arrive and depart and travel between all elements of a sale. The customer must check with local operators the exact times and schedules for transport. • The number of people stipulated in the confirmation of booking and/or stated in the companies publications must not be exceeded unless advance written approval is obtained from the Company’s local representative or from the Company’s office and the appropriate payment made.

Payments • A 50% deposit is required for all bookings for confirmation of any booking. • Full balance of the cost of the holiday is due 12 weeks before arrival date with the exception of very high season (Easter-July/August and December/January) when full payment is due at time of booking • In the event of any non-payment on the due date, the Company reserves the right to cancel the holiday and all booking sums is forfeited.

Cancellations/Changes
By the Company • In the unlikely event that the Company has to cancel a holiday (except in the case of a client defaulting on payment or a clients misconduct during the clients stay) or make a material amendment to a holiday after the booking has been confirmed, the client will be informed without delay and will be offered the choice of an alternative holiday or a full refund of all monies paid; • Provide that the Company complies with these conditions to the best of its ability, the Company is in no way liable for any breach of contract and subsequent claim that may arise from a Client as a result of any inconveniences suffered; • Under no circumstances will the Company be liable for any claim made against it, if a Client arranges alternative accommodation without prior consultation and agreement in writing of the Company or its Representative • The Company cannot accept liability for causes of dissatisfaction which are not notified by the client within 2 days of the completion of the holiday. • The Company has stated its prices for rentals in USD. The company holds the right to add extra cost to bookings already made in the event of changes in costs on the island .i.e. fuel and power hikes by the government and/or exchange rate fluctuations

By the Client; by any cancellation administrations charge of USD. 50, – plus any bank transfers/exchange rates difference is made. If the cancellation/s is made up to 24 weeks before your arrival date you will be charged at 50% of deposit , thereafter up to full payment (12 weeks) is 100% of deposit will be forfeited and NO refund will be made. Cancellations made after full payment up to 12 weeks before your arrival date, 100% will be forfeited and NO refund will be made. Any cancellation of the booking by the client must be in writing from the person who signed the reservations/booking form. Cancellation only will apply from the date of receipt of said cancellation letter. Should the Client wish to make any amendment to the reservation/booking after it has been confirmed; there will be an amendment charge of USD. 50, – per change to cover administrative costs

Liability of the Company • The Company takes no responsibility for loss, damage or injury arising from any shortfall, error or omission in the information passed to the customer during the course of the sale or subsequent delivery of the product. • The company acts only as an agent for their principles so accepts no liability for loss or damages clients may suffer resulting from any such principles failing to fulfil their obligations; whether related to travel or sport arrangements; accommodation or other. • The company is not liable for any loss, damage, delay, accident or inconveniences to any person, their property or luggage, including such that may arise through the negligence of the company or their principles unless provision to the contrary thereto is made. • All clients shall be bound by the rules, regulations and conditions of contract laid down by any carrier on which he/she may travel as a result of reservations made, being free from any liability of any nature arising there from.

Extra payments, Loss and Damages • A client is responsible for inventory of contents within the PajeHotel a USD. 200, – refundable deposits will be guaranteed via your Credit Card. Local management holds the right to refuse entry to the villas if the deposit Guarantee is not processed /collected and without any obligation to the clients. Should a client be responsible for damage to or loss of any item of the villa inventory during their occupation of the holiday accommodation, a charge will be made locally to cover the cost of replacement or repair • A client is responsible to settle all tabs/bills which he may run up while at the PajeHotel, at least 1 day before departure date i.e. bar, bike rentals, washing, Transfers/car-hire/tours, BBQ's, baby sitting, or any other services available at the PajeHotel

Important Legal Notices Please be aware that our villas and outer buildings are mostly constructed with wood and have Makuti (coconut leaf) roofs all of which are very often dry and very inflammable. We strictly forbid smoking and any naked flames such as candles, BBQ and open camp fires at any of our properties. This notice is not only for your own safety, but also to state that the company will be forced to take legal action against any damage caused by the clients in such matters as fire damages. The clients will be held in full liability for all costs encored by the company in any such cases. The police will have to be informed of any fire related damages and a report must be made.

The company and any member of his staff holds the right to refuse and/or remove any individuals and/or clients and/or their guests from its properties and estates at any time for unreasonable and/or antisocial behaviours, our properties are mostly shared with other clients and/or the local community all of which must be respected at all times. Late night parties, high volume music and drunkenness, disorderly or disrespectful behaviour will not be tolerated to staff or any other clients. Any such instances will be reported to the local police and any evictions will be without repercussions or compensations what so ever to the company its management or staff. Strictly, NO camping and the Maximum number of clients per room/ villa are as stated on each villas information pages on our website www.pajehotel.com must be held to.

Payment Policy

Payment methods available if you have only paid a Deposit please choose and advice for final invoice
You can book and pay with PayPal and via that media you can pay with any major credit card (+5%) immediately on-line.
direct PayPal payments to e-mail: info@pajehotel.com (+5%)
If your prefer to make a direct bank transfer this is also possible by e-mailing us on info@pajehotel.com
a full payment is required to secure the booking.

We have several payment methods; for direct bank transfers if you would like to pay direct to our Zanzibar account in USD* or credit cards* (This * method has a 5% handling commission). Payment Instructions will be provided on your invoice.
Please advise which method is most suitable to your needs?
More questions are always welcome?

Payments policy • A 100% deposit is required for all bookings for confirmation of any booking. In the event of any non-payment on the due date, the Company reserves the right to cancel the holiday and all booking sums is forfeited.

Cancellation Policy

Cancellations/Changes
By the Company • In the unlikely event that the Company has to cancel a holiday (except in the case of a client defaulting on payment or a clients misconduct during the clients stay) or make a material amendment to a holiday after the booking has been confirmed, the client will be informed without delay and will be offered the choice of an alternative holiday or a full refund of all monies paid; • Provide that the Company complies with these conditions to the best of its ability, the Company is in no way liable for any breach of contract and subsequent claim that may arise from a Client as a result of any inconveniences suffered; • Under no circumstances will the Company be liable for any claim made against it, if a Client arranges alternative accommodation without prior consultation and agreement in writing of the Company or its Representative • The Company cannot accept liability for causes of dissatisfaction which are not notified by the client within 2 days of the completion of the holiday. • The Company has stated its prices for rentals in USD. The company holds the right to add extra cost to bookings already made in the event of changes in costs on the island .i.e. fuel and power hikes by the government and/or exchange rate fluctuations

By the Client; by any cancellation administrations charge of USD. 50, – plus any bank transfers/exchange rates difference is made. If the cancellation/s is made , thereafter up to full payment is 100% will be forfeited and NO refund will be made. Cancellations made after full payment before your arrival date, 100% will be forfeited and NO refund will be made. Any cancellation of the booking by the client must be in writing from the person who signed the reservations/booking form. Cancellation only will apply from the date of receipt of said cancellation letter. Should the Client wish to make any amendment to the reservation/booking after it has been confirmed; there will be an amendment charge of USD. 50, – per change to cover administrative costs.
Any cancellation of the booking by the client must be in writing from the person who signed the reservations/booking form. Cancellation only will apply from the date of receipt of said cancellation letter.
Should the Client wish to make any amendment to the reservation/booking after it has been confirmed; there will be an amendment charge of USD. 50, – per change to cover administrative costs