Hacienda La Esperanza Granada

Terms & Conditions

STANDARD TERMS AND CONDITIONS
No gatherings and parties of any nature are allowed in the room. The Property reserves the right to evict any additional occupants in the room.
This reservation is not transferable.
In the event of no-show, a fee of one night’s room charge (inclusive of any applicable prevailing government tax) will be charged to your credit card provided at the time of reservation or as per any revised conditions of booking as per the offer.
The Property reserves the right to send guests away from the Property due to their conduct and behaviour or for any other safety, security, medical reasons. This applies in particular, if Guests do not observe instructions given by Property employees, express themselves in a discriminating manner, harass or endanger other guests.
Guests will not be permitted to compromise the health, safety and security aspects of the Property at any point of time.
Guests are bound to produce an original proof of identity at the time arrival in the Property
Special terms of offer will be applicable for the respective bookings and in case of conflict, the terms of such special offers will prevail.
In case of conflict in the actual bill provided to you after the receipt of services, the terms of the bill will prevail.
Neatness and hygiene should be adequately maintained by the Guest. The Guest should always adhere to the safety, security and hygiene advise duly provided by the Property and should avoid breaching the same. The Guest will be solely responsible for any such violation if identified.
All the assets and valuables of the Property should be duly maintained adequately and should not be damaged or destroyed. The Property has the discretion to levy any charges in future if it is proven beyond doubt that such damage/destruction to the asset of the Property (both movable and immovable) have been done or caused by the Guest.
If you have any allergies, sensitivities or intolerance to, but not limited to: a particular fabric, material, cleaning product or food, it is the guests responsibility to advise Property management prior to arrival.
Your valuables can be stored in a safety deposit box in your room or the Property can store your valuables upon request. The Property is entitled to collect a charge for storage of these items.
In case the items you wish to store are exceptionally valuable you must notify the Property before storing. The Property may refuse to store this kind of valuables.
Management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is maintained and we ask that our guests do also. The Property takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises due to the acts and omissions of the guests themselves.
Lost property found on the premises is logged and kept in a secure location. Thereafter items are either disposed of or donated to charity. The Property accepts no responsibility for contacting individuals in relation to lost property. Perishable items retrieved from rooms after check out are only held until close of business that day.
Claimed items can be collected from the Property with valid identification or alternatively the Property can arrange postage on behalf of the guest at their expense.
The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.
We do our best to ensure reservation arrangements are satisfactory, however, the Property does not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or of any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
Transportation to the airport is provided as an ancillary service and the Property is not accountable to whatsoever happens to the guests during such transits.

Payment Policy

The full amount of the reservation will be charged 30 days prior to arrival to the card provided during the booking process.

Cancellation Policy

Cancellation is free of charge 30 days prior to the date of arrival, after this time we charge you 100% the room rate as cancellation fee.