Hale ‘Ohu Bed & Breakfast

Terms & Conditions

-Check-in is from 3 to 6 p.m. Guests arriving after 6 p.m., please email reservations@haleohu.com, so that we can provide self-check-in instructions.
-If you arrive after 6 p.m., and have not notified us in advance, self-check-in instructions will be posted on the door of the room you booked.
-Check-out is by 11 a.m.
-Rates may vary due to seasonality, holidays and events.
-Rates are based on double occupancy, tax not included (13.42%). The Transient Occupancy Tax will be increasing on January 1, 2018, so the new rate will be 14.42%. 
-Tropical continental breakfast is included in the room rate.
-If booking all 3 rooms, maximum occupancy is 6 guests.
-Each room is limited to two adults only. Unfortunately, we cannot accommodate additional occupants including children.
-This property is not suitable for children. Children under 18 years of age are not allowed at this adults-only property. 
-Advance Purchase rates are based on availability and subject to blackout dates. Reservations cannot be changed, are pre-paid and non-refundable.
-For reservations made via a third party booking site such as Expedia, Booking.com, Airbnb or BedandBreakfast.com, please reference the deposit/pre-payment and cancellation policies outlined in the reservation details on those sites. These polices may be different to those stated in the payment and cancellation areas below.
-Reservations that are cancelled and re-booked will incur a 3.5% credit card processing fee.
-Your credit card information is kept on file by the reservation system for 7-10 days after departure. In the unlikely event of room/property damage or loss of room contents, your card will be charged and you will be notified. 
-We welcome service animals only and require prior notice. We do reserve the right to full reimbursement for damage caused by service animals. When outdoors, service animal should be leashed at all times.
-We are a non-smoking establishment. Smoking (of any kind) is not allowed in any room or in any other areas of the property. A Smoke Elimination Fee of $425 will be charged should guests smoke in their room.

Payment Policy

-For Standard Room or Promotional rates, a one-night deposit will be collected at time of booking. Remaining balance for additional nights will be processed within 72 hours of your arrival date with the credit card on file. If you wish to change your form of payment, please contact us prior to the 72 hours before your arrival. We accept most major credit cards or cash.
-Advance Purchase reservations are final and require full prepayment for the entire stay. The first night's deposit will be taken at booking and the balance charged within 24 hours of the booking. Payment is non-refundable.

Cancellation Policy

For Standard Room or Promotional rates:
-Cancellations of 7 days or more before check-in date: Your deposit will be returned less 30% + taxes.
-Cancellations LESS than 7 days before check-in: Your one-night deposit will not be refunded.

Advance Purchase reservations cannot be cancelled or changed; guest will forfeit total room charge plus tax.